Privacy Policy for PlanBead

Effective date: 28 August 2025

Welcome to PlanBead (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”). Please read this Privacy Policy carefully.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:
  • Personal Data: Personally identifiable information, such as your display name and email address, which you voluntarily provide when you register with the App.
  • User Profile Data: Information you provide for your user profile, such as your country of residence, weaving expertise, and business-related information (if applicable). We may also store your subscription tier to determine entitlements such as monthly Gem allowances.
  • User-Generated Content: All designs, patterns, color palettes, and related data you create and save within the App. For premium users, this may be stored on our cloud servers to enable synchronization across devices. Designs that are unlocked with Gems may be associated with your account.
  • Financial Data: We use third-party payment processors (Apple App Store, Google Play Store) and a subscription management service (RevenueCat) to handle payments. We do not collect or store any payment card details. We may receive limited transaction information from these services, such as your subscription status, tier, purchase history, and Gem pack purchases.
  • Usage Data: Information our servers automatically collect when you access the App, such as your actions within the App, features you use, frequency and duration of activity, and whether you have received your monthly Gem allowance. This may be collected through services like Firebase Analytics.
  • Device Data: Information about your mobile device, such as your device model and operating system, for troubleshooting and analytics purposes.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:
  • Create and manage your account.
  • Provide the core functionality of the App, including creating, saving, and managing your designs.
  • Enable cloud synchronization of your designs for premium users.
  • Process payments, Gem purchases, and manage your subscriptions.
  • Track and apply monthly Gem allowances for subscribers.
  • Deliver targeted advertising to you if you are using the free version of the App.
  • Monitor and analyze usage and trends to improve your experience with the App.
  • Respond to your support requests.
  • Detect and prevent fraud or abuse, including adjustment of Gem balances where necessary.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Apple/Google), subscription management (RevenueCat), data analysis (Firebase), and ad delivery (Google AdMob).
  • Third-Party Advertisers: We may use third-party advertising companies to serve ads to free-version users. These companies may use information about your visits to the App and other websites contained in web cookies to provide advertisements about goods and services of interest to you.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information, subscription data, and Gem balances. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

5. Your Rights and Choices

  • Account Information: You may at any time review or change the information in your account by visiting your user profile settings.
  • Account Deletion: You may request to delete your account via the in-app settings. Deleting your account will remove your profile and cloud-stored designs from our systems. Please note that this does not automatically cancel active subscriptions you have through the Apple App Store or Google Play Store; you must manage those directly. Certain financial and transaction records (e.g., subscription and Gem purchase history) may be retained as required by law.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information below. We also rely on app store age ratings, and we encourage parents to manage device restrictions accordingly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App and on our website with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: contact@planbead.com